You can change this behaviour via the Android default app settings. You can then choose ‘ Just Once‘ (so you get prompted to choose every time) or ‘ Always‘ (which will set the choice as the default going forward, skipping the prompt in the future). On Android, you’ll be prompted to open with WhatsApp or WhatsApp Business.On iPhone, the system will always open WhatsApp first, with option to ‘ Message‘ (in WhatsApp) or ‘ Open in WhatsApp Business‘.If you have both WhatsApp and WhatsApp Business installed and logged in on your mobile device, you’ll have the option to choose which app to use when sending a message from Privyr: Both WhatsApp AND WhatsApp Business Installed

However, if you have both WhatsApp and WhatsApp Business installed, you’ll get more options on which app to use (see below for more details).

When you have either WhatsApp or WhatsApp Business installed on your mobile device (but not both), you’ll be automatically redirected to that application whenever you click the WhatsApp icon from the client details screen or send a Quick Response. Either WhatsApp OR WhatsApp Business Installed Privyr works with both WhatsApp and WhatsApp Business, letting you send messages and auto-personalised Quick Responses to your leads and clients within seconds, without having to manually start or find the chat in WhatsApp.

How to set up whatsapp on android